We accept returns within 14 days from the date of delivery.
To be eligible for a return:

• Items must be unused and in original condition
• All original packaging and tags must be included
• Proof of purchase (order number or receipt) is required

To request a return, please contact us at email hello@onlineretailindonesia.com  or WhatsApp +62 812-9238-9895 with your order details. Once approved, we will provide return instructions.

• Customers are responsible for all return shipping costs
• We recommend using a trackable shipping method, as we are not responsible for lost parcels

• Kavaya is not responsible for any damage or loss that occurs during return shipping
• Items must be returned in original condition to be eligible for a refund

Once your return is received and inspected:

• Refunds will be issued in the form of store credit within 14 business days and can be used for future purchases.

If you receive a defective, damaged (upon arrival), or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the issue

If verified:

• We will cover the return shipping cost
• You may choose between:
• A replacement (if available), or
• Store credit / refund

The following items are not eligible for return:

• Items marked as final sale
• Items not in original condition
• Items returned without prior approval

• Original shipping fees (if any) are non-refundable
• Returns that do not meet our policy may be rejected

For any questions, please contact us at
Email hello@onlineretailindonesia.com /
WhatsApp +62 812-9238-9895