Product & Material
Is the bag made from genuine leather?
Yes, our bags are made from genuine leather, selected for durability, texture, and long-term wear. Natural leather may have slight variations in grain, making each piece unique.
What type of leather is used?
We use cattle split genuine leather. Each product page specifies the material details clearly.
Will the leather peel or crack?
No. Genuine leather does not peel like PU leather. With proper care, the material will develop a natural patina and remain durable for years.
How do I care for the leather?
Avoid excessive moisture, store in a dust bag, and clean gently with a dry or slightly damp cloth.
Shipping & Orders
How long does shipping take?
Shipping time depends on your location, but orders are typically processed within 1–7 working days.
Can I track my order?
Yes, tracking details will be provided once your order has been shipped.
Do you ship internationally?
We ship to selected countries. Shipping costs and delivery time will be calculated at checkout.
Returns & Exchanges
Can I return or exchange the bag?
Yes, please visit our Return & Refund Policy (here)
What if I receive a defective product?
If you receive a defective, damaged (upon arrival), or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the issue
If verified:
- We will cover the return shipping cost
- You may choose between:
- A replacement (if available), or
- Store credit / refund