Terms of Service

This website is operated by Kavaya. By visiting our site and/or purchasing from us, you agree to the following Terms of Service.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without written permission

2. Product Information

We make every effort to display our products as accurately as possible. However:

  • Colors may vary due to screen settings
  • Measurements may vary slightly (±1–2 cm)

All products are subject to availability.

3. Pricing & Payments

All prices are listed in IDR or USD and are subject to change without notice.
We reserve the right to modify or discontinue products at any time.

4. Orders

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer

If we cancel your order after payment, a full refund will be issued.

5. Shipping

Delivery timelines are estimates and may vary due to external factors (e.g. courier delays).
Kavaya is not responsible for delays once the order has been shipped.

6. Returns & Refunds

All sales are final.
Please refer to our Return & Refund Policy for full details.

7. Limitation of Liability

Kavaya shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our products
  • Inability to use our website or services

Use of our site and products is at your own risk.

8. Accuracy & Errors

Occasionally, there may be errors in pricing, descriptions, or availability.
We reserve the right to correct any errors and cancel orders if necessary.

9. Modifications to Service

We may modify or discontinue any part of our service at any time without prior notice.

10. Governing Law

These Terms shall be governed by the laws of Indonesia.

11. Contact Information

For any questions, please contact us at:
Email hello@onlineretailindonesia.com
WhatsApp +62 812-9238-9895